Returns Policy
At William Tony Ferguson Pty Ltd, we strive to ensure that you are completely satisfied with your purchase. However, we understand that there may be instances where you need to return an item. Please review our returns policy below to ensure a smooth and hassle-free process.
1. Eligibility for Returns
Items must be unused, in the same condition as received, and in the original packaging.
Returns must be initiated within 30 days of the delivery date.
2. How to Initiate a Return
Please contact our customer service team at support@williamtonyferguson.co.za to initiate the return process.
Provide your order number, a clear description of the reason for the return, and any relevant photos if applicable.
3. Return Shipping
Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
We recommend using a trackable shipping method to ensure the safe return of your item.
4. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, refunds will be processed to the original method of payment within 7-10 business days.
5. Exchanges
We currently do not offer direct exchanges. If you need a different size or item, please initiate a return and place a new order.
Please note that William Tony Ferguson Pty Ltd reserves the right to amend this returns policy at any time without notice.